IT executive · transformation leader
Zaryab Zee Bhatti
Based in Davison, Michigan

Building IT operations
that perform.

Director-level technology leader with 17+ years of experience turning complex, multi-regional operations into resilient, efficient, and trusted services.

Start a conversation ↗Call 810.705.3892 ↗Download résumé ↓
01 / Executive profile
0115,000+global users supported
0299.7%system uptime sustained
03$1.5M+annual savings driven
0430+direct staff led
02 Leadership

Strategy grounded in operations

Calm in the critical moments. Ambitious about what comes next.

I lead at the intersection of service delivery, infrastructure, security, and business strategy—bringing executive perspective without losing sight of the details that keep organizations running.

My work spans global teams, enterprise support, major incident response, technology governance, regulatory compliance, and client partnership across ISO, PCI DSS, HITRUST, and SOC 2 environments.

03 Experience

IBEX Global · 2009–2026

17 years of progressive leadership.

One organization. Expanding responsibility across global service operations, governance, security, telecom, and field support.

2023 — 202601

USA Region & Jamaica

Director — IT Field Support

  • Led end-to-end technology programs for U.S. clients, from requirements and solution planning through deployment, transition, and lifecycle support.
  • Owned a $2M+ annual operating budget and enterprise equipment lifecycle across all U.S. sites.
  • Built automation and forecasting tools that reduced equipment procurement costs by approximately $500K annually.
  • Led field support for ISO, HITRUST, PCI DSS, and SOC 2 Type II certification efforts while sustaining over 95% endpoint compliance.
2021 — 202302

Service Desk, Command Center & Incident Management

Associate Director

  • Directed ITSM governance and three global service divisions comprising 31+ professionals.
  • Led AI voice and chat enablement for Service Desk support and improved resilience through proactive monitoring and automation.
  • Owned major incident response, executive reporting, root-cause analysis, and global client SLA engagement.
2018 — 202103

Incident, Change, IT Security & Telecom

Senior Manager

  • Directed five operational functions and 19 staff across incident, command center, change, security, and telecom.
  • Led ISO audit readiness and delivered new-site connectivity for operations supporting 400–800 employees.
2009 — 201804

Progressive leadership roles

Manager to Global Service Desk Leader

  • Advanced from Service Desk Executive to management, leading 24/7 support across the U.S., Philippines, U.K., Africa, and Asia.
  • Built incident frameworks, executive KPI dashboards, SOPs, and preventive controls that strengthened ITIL maturity.
04 Expertise

Technical depth · executive reach

A broad toolkit for complex environments.

01

Service leadership

Global Service Desk · ITSM governance · Incident & change · Field support

02

Security & endpoint

SentinelOne · Microsoft Intune · Rapid7 · PDQ Deploy

03

Infrastructure

VMware · AWS WorkSpaces · Fortinet · Palo Alto

04

Monitoring & automation

Nagios · SolarWinds · FedEx API · AI integrations

EducationB.S. (Honors), Telecommunication
CertificationsPMP · ITIL
Recognition2024 U.S. VIP Award · Leadership & Service Excellence
Davison, Michigan · USAAvailable for director-level opportunities

Let’s make technology
work better.

zariabbhatti@live.com ↗
© 2026 Zaryab “Zee” BhattiLinkedIn ↗810.705.3892